Last Updated: [20 January 2026]
Zigma Learning Services LLP (“Zigma”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website https://www.zigmalearning.in (the “Website”), contact us, or use our services.
By using our Website, you agree to the practices described in this Privacy Policy.
1) Information We Collect
We may collect the following categories of information:
A. Information you provide to us
- Name, email address, phone number, organization, job title
- Details submitted through contact forms, enquiry forms, proposal requests, or newsletter sign-ups
- Information shared in emails, calls, WhatsApp messages, or meetings
- Billing and payment-related information (where applicable)
B. Information collected automatically
When you use our Website, we may automatically collect:
- IP address, device type, browser type, operating system
- Pages viewed, time spent, referring URLs, clicks and interactions
- Approximate location (derived from IP address)
C. Cookies and similar technologies
We may use cookies, pixels, and analytics tools to improve Website performance and understand user behavior. You can manage cookie preferences through your browser settings.
2) How we use your information
We use information we collect to:
- Respond to enquiries, schedule calls, and share proposals/quotations
- Provide and improve our services (eLearning design/development, training, consulting, etc.)
- Manage client relationships and project communications
- Send updates, insights, newsletters, or marketing communication (you can opt out anytime)
- Maintain Website security, prevent fraud, and troubleshoot issues
- Comply with legal obligations and enforce our terms
3) Legal Basis / Consent
Where required, we process personal information based on:
- Your consent (e.g., submitting a form, subscribing to updates)
- Contractual necessity (e.g., delivering services you request)
- Legitimate interests (e.g., improving services, securing our Website)
- Compliance with law (e.g., tax, accounting, regulatory requirements)
4) How We Share Your Information
We do not sell your personal information.
We may share information only when necessary, such as:
- Service providers and vendors (e.g., hosting, email services, analytics, CRM tools) who process data on our behalf under appropriate safeguards
- Professional advisors (e.g., auditors, lawyers, accountants) where required
- Legal or regulatory authorities if required by law, court order, or government request
- Business transfers (e.g., merger/restructuring) where applicable, with appropriate protection
5) Data Retention
We keep personal information only as long as necessary for:
- the purposes described in this Policy,
- meeting legal/accounting requirements,
- resolving disputes and enforcing agreements.
When no longer needed, we delete or anonymize the information in accordance with reasonable practices.
6) Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7) Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate data
- Withdraw consent (where processing is based on consent)
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications (via the unsubscribe link or by emailing us)
To exercise these rights, contact us using the details in Section 11.
8) Children’s Privacy
Our Website and services are intended for business/professional audiences. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.
9) International Data Transfer
If you access our Website from outside India or if our service providers are located in other countries, your information may be processed across borders. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
10) Third-Party Links
Our Website may contain links to third-party websites (e.g., LinkedIn, partner sites). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing information.
11) Contact Us / Grievance & Privacy Requests
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
Zigma Learning Services LLP
Email: compliance@zigmalearning.in
Address: [G6 Tagore Park Kolkata]
Grievance/Privacy Officer: Moonmoon Sen
Response Time: We aim to respond within a reasonable time and as required by applicable law.
12) Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made. Your continued use of the Website after updates means you accept the revised Policy.